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Privacy & Cookies


Privacy & Cookies on Our Website

Cookies on Our Website

What are cookies?

Cookies are small text files stored on your computer to collect information about how you browse our website. At Total SEO & Marketing Limited we use cookies to analyse our visitors behaviour, for example to remember when a visitor returns to our website.

Do you need cookies enabled?

You do not need to have cookies enabled to use our site, but it is important that you are aware that most web browsers have cookies enabled by default, consult your browser help section to find out how to disable and enable cookies.

How cookies are used on


Measuring website usage (Google Analytics)


We use Google Analytics software to collect information about how you use We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit on
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site


We don’t collect or store your personal identifiable information (for example your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

Name Purpose Expires
_ga This helps us count how many people visit by tracking if you’ve visited before 2 years
_gid This helps us count how many people visit by tracking if you’ve visited before 24 hours
_gat Used to manage the rate at which page view requests are made 10 minutes


_gac_<property-id> Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. 90 days


Google Analytics

Name Purpose Expires
_utma Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to or to a certain page 2 years
_utmb This works with _utmc to calculate the average length of time you spend on 30 minutes
_utmc This works with _utmb to calculate when you close your browser When you close your browser
_utmz This tells us how you reached (for example from another website or a search engine) 2 years months



Google DoubleClick

Name Purpose Expires
_gads An advertising cookie used by Google DoubleClick, this allows us to use anonymous data such as age, gender and interests gathered from Google’s DoubleClick cookie. 1 Month 
_IDE   2 Years






To enable us to optimise and serve adverts on Facebook and other third party sites based on demographics including (but not limited to a) Your occupation, age and location using non-identifiable information   b) Your interaction with our adverts and content on Facebook, using non-identifiable information.


We and third-party vendors, including Facebook, use first-party cookies (e.g. Facebook Pixel) and third-party cookies together. 
Please note that we do not merge personally-identifiable information with the non-personally identifiable information collected through any Facebook product or feature.


Facebook cookie policy

Facebook privacy policy


Facebook privacy and advert controls can be found here:

and here


Snap Engage Live Chat


We use Snap Engage on our website which is a live chat portal, this allows users on to chat directly to us online.


Snap Engage sets the following cookies:


Name Purpose Expires
SnapABugRef This tracks the origin and site entry 120 mins
SnapABugChatSession Tracking of chat in progress 16 minutes
SnapABugNoProactiveChat (but to be configurable), flag to avoid proactively prompting visitors again 30 mins
SnapABugChatPoll tracking of the chat in progress transcript position 16 mins


SnapABugChatMessage message type by visitor persistence across pages 16 mins
SnapABugChatView Check logic handling 16 minutes
SnapABugHistory keep track of the visitor visits and last chats to present history to agent 1 year
SnapABugVisit detection of new session 0 mins (session only)


SnapABugUserEmail visitor email address used to prepopulate the pre-chat window 1 year
SnapABugBanned tracking of visitor banned for chatting (banned by agent ban command) 30 days
SnapABugChatWindow tracking of the chat box position and minimize status 30 mins
SnapABugMinimizeStashCookie detection of new messages while minimized so they persist during navigation. 0 mins (per click only)


You Tube Videos

We use embedded You Tube videos on our website. This allows users to view videos from You Tube without leaving our website.


YouTube cookies PREF*




Some of our pages have embedded YouTube videos. Youtube may set a number of cookies on your computer.

For more information on how YouTube uses cookies, please refer to Google’s privacy policy

PREF – * Expires after eight months

VSC – * expires at the end of your session

VISITOR_INFO1_LIVE – *expires after eight months

remote_sid – * expires at the end of your session


The only personal information about the visitor stored in a cookie is the email address they provided. This information is scrambled (not readable in plain text)


Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

Find out how to manage cookies on popular browsers:


To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit

Changes to our Privacy Policy & Cookies 

We keep our privacy policy and cookies we use under regular review. This privacy and cookie notice was last updated on 11th May 2018.

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