Privacy & Cookies
Privacy & Cookies on Our Website
Cookies on Our Website
What are cookies?
Cookies are small text files stored on your computer to collect information about how you browse our website. At Total SEO & Marketing Limited we use cookies to analyse our visitors behaviour, for example to remember when a visitor returns to our website.
Do you need cookies enabled?
You do not need to have cookies enabled to use our site, but it is important that you are aware that most web browsers have cookies enabled by default, consult your browser help section to find out how to disable and enable cookies.
How cookies are used on total-seo.co.uk
Measuring website usage (Google Analytics)
We use Google Analytics software to collect information about how you use total-seo.co.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
- the pages you visit on total-seo.co.uk
- how long you spend on each total-seo.co.uk page
- how you got to the site
- what you click on while you’re visiting the site
We don’t collect or store your personal identifiable information (for example your name or address) so this information can’t be used to identify who you are.
We don’t allow Google to use or share our analytics data.
Google Analytics sets the following cookies:
Universal Analytics
| Name | Purpose | Expires |
| _ga | This helps us count how many people visit total-seo.co.uk by tracking if you’ve visited before | 2 years |
| _gid | This helps us count how many people visit total-seo.co.uk by tracking if you’ve visited before | 24 hours |
| _gat | Used to manage the rate at which page view requests are made | 10 minutes |
| _gac_<property-id> | Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. | 90 days |
Google Analytics
| Name | Purpose | Expires |
| _utma | Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to total-seo.co.uk or to a certain page | 2 years |
| _utmb | This works with _utmc to calculate the average length of time you spend on total-seo.co.uk | 30 minutes |
| _utmc | This works with _utmb to calculate when you close your browser | When you close your browser |
| _utmz | This tells us how you reached total-seo.co.uk (for example from another website or a search engine) | 2 years months |
Google DoubleClick
| Name | Purpose | Expires |
| _gads | An advertising cookie used by Google DoubleClick, this allows us to use anonymous data such as age, gender and interests gathered from Google’s DoubleClick cookie. | 1 Month |
| _IDE | 2 Years |
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To enable us to optimise and serve adverts on Facebook and other third party sites based on demographics including (but not limited to a) Your occupation, age and location using non-identifiable information b) Your interaction with our adverts and content on Facebook, using non-identifiable information. |
We and third-party vendors, including Facebook, use first-party cookies (e.g. Facebook Pixel) and third-party cookies together.
Facebook cookie policy https://www.facebook. Facebook privacy policy https://www.facebook. |
Facebook privacy and advert controls can be found here: https://www.facebook. |
Snap Engage Live Chat
We use Snap Engage on our website which is a live chat portal, this allows users on total-seo.co.uk to chat directly to us online.
Snap Engage sets the following cookies:
| Name | Purpose | Expires |
| SnapABugRef | This tracks the origin and site entry | 120 mins |
| SnapABugChatSession | Tracking of chat in progress | 16 minutes |
| SnapABugNoProactiveChat | (but to be configurable), flag to avoid proactively prompting visitors again | 30 mins |
| SnapABugChatPoll | tracking of the chat in progress transcript position | 16 mins |
| SnapABugChatMessage | message type by visitor persistence across pages | 16 mins |
| SnapABugChatView | Check logic handling | 16 minutes |
| SnapABugHistory | keep track of the visitor visits and last chats to present history to agent | 1 year |
| SnapABugVisit | detection of new session | 0 mins (session only) |
| SnapABugUserEmail | visitor email address used to prepopulate the pre-chat window | 1 year |
| SnapABugBanned | tracking of visitor banned for chatting (banned by agent ban command) | 30 days |
| SnapABugChatWindow | tracking of the chat box position and minimize status | 30 mins |
| SnapABugMinimizeStashCookie | detection of new messages while minimized so they persist during navigation. | 0 mins (per click only) |
You Tube Videos
We use embedded You Tube videos on our website. This allows users to view videos from You Tube without leaving our website.
| YouTube cookies | PREF*
VSC* VISITOR_INFO1_LIVE* remote_sid* |
Some of our pages have embedded YouTube videos. Youtube may set a number of cookies on your computer.
For more information on how YouTube uses cookies, please refer to Google’s privacy policy PREF – * Expires after eight months VSC – * expires at the end of your session VISITOR_INFO1_LIVE – *expires after eight months remote_sid – * expires at the end of your session |
The only personal information about the visitor stored in a cookie is the email address they provided. This information is scrambled (not readable in plain text)
Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Changes to our Privacy Policy & Cookies
We keep our privacy policy and cookies we use under regular review. This privacy and cookie notice was last updated on 11th May 2018.
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