Privacy & Cookies

Privacy & Cookies on Our Website

Cookies on Our Website

What are cookies?

Cookies are small text files stored on your computer to collect information about how you browse our website. At Total SEO & Marketing Limited we use cookies to analyse our visitors behaviour, for example to remember when a visitor returns to our website.

Do you need cookies enabled?

You do not need to have cookies enabled to use our site, but it is important that you are aware that most web browsers have cookies enabled by default, consult your browser help section to find out how to disable and enable cookies.

How cookies are used on total-seo.co.uk

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use total-seo.co.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

• the pages you visit on total-seo.co.uk
• how long you spend on each total-seo.co.uk page
• how you got to the site
• what you click on while you’re visiting the site

We don’t collect or store your personal identifiable information (for example your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

Name

Purpose

Expires

_ga

This helps us count how many people visit total-seo.co.uk by tracking if you’ve visited before

2 years

_gid

This helps us count how many people visit total-seo.co.uk by tracking if you’ve visited before

24 hours

_gat

Used to manage the rate at which page view requests are made

10 minutes

gac

Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.

90 days

Google Analytics

Name

Purpose

Expires

_utma

Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to total-seo.co.uk or to a certain page

2 years

_utmb

This works with _utmc to calculate the average length of time you spend on total-seo.co.uk

30 minutes

_utmc

This works with _utmb to calculate when you close your browser

When you close your browser

_utmz

This tells us how you reached total-seo.co.uk (for example from another website or a search engine)

2 years months

Google DoubleClick

Name

Purpose

Expires

_gads

An advertising cookie used by Google DoubleClick, this allows us to use anonymous data such as age, gender and interests gathered from Google’s DoubleClick cookie.

1 Month

_IDE

2 Years

Facebook

Facebook

To enable us to optimise and serve adverts on Facebook and other third party sites based on demographics including (but not limited to a) Your occupation, age and location using non-identifiable information b) Your interaction with our adverts and content on Facebook, using non-identifiable information.

We and third-party vendors, including Facebook, use first-party cookies (e.g. Facebook Pixel) and third-party cookies together.

Please note that we do not merge personally-identifiable information with the non-personally identifiable information collected through any Facebook product or feature.

Facebook cookie policy https://www.facebook.com/policies/cookies/

Facebook privacy policy https://www.facebook.com/policy.php

Facebook privacy and advert controls can be found here: https://www.facebook.com/help/325807937506242/

and here https://www.facebook.com/help/568137493302217

Snap Engage Live Chat

We use Snap Engage on our website which is a live chat portal, this allows users on total-seo.co.uk to chat directly to us online.

Snap Engage sets the following cookies:

Name

Purpose

Expires

SnapABugRef

This tracks the origin and site entry

120 mins

SnapABugChatSession

Tracking of chat in progress

16 minutes

SnapABugNoProactiveChat

(but to be configurable), flag to avoid proactively prompting visitors again

30 mins

SnapABugChatPoll

tracking of the chat in progress transcript position

16 mins

SnapABugChatMessage

message type by visitor persistence across pages

16 mins

SnapABugChatView

Check logic handling

16 minutes

SnapABugHistory

keep track of the visitor visits and last chats to present history to agent

1 year

SnapABugVisit

detection of new session

0 mins (session only)

SnapABugUserEmail

visitor email address used to prepopulate the pre-chat window

1 year

SnapABugBanned

tracking of visitor banned for chatting (banned by agent ban command)

30 days

SnapABugChatWindow

tracking of the chat box position and minimize status

30 mins

SnapABugMinimizeStashCookie

detection of new messages while minimized so they persist during navigation.

0 mins (per click only)

You Tube Videos

We use embedded You Tube videos on our website. This allows users to view videos from You Tube without leaving our website.

YouTube cookies

PREF*

VSC*

VISITOR_INFO1_LIVE*

remote_sid*

Some of our pages have embedded YouTube videos. Youtube may set a number of cookies on your computer.

For more information on how YouTube uses cookies, please refer to Google’s privacy policy

PREF – * Expires after eight months

VSC – * expires at the end of your session

VISITOR_INFO1_LIVE – *expires after eight months

remote_sid – * expires at the end of your session

The only personal information about the visitor stored in a cookie is the email address they provided. This information is scrambled (not readable in plain text)

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visitwww.aboutcookies.orgorwww.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visithttp://tools.google.com/dlpage/gaoptout.

**Changes to our Privacy Policy & Cookies **

We keep our privacy policy and cookies we use under regular review. This privacy and cookie notice was last updated on 11th May 2018.